Chief Executive, Hermes
Carole Walker is CEO of Hermes Europe, where she holds responsibility for the leadership of all European logistics activities of the Otto Group.
Carole joined the Otto Group 31 years ago and became Operations Director of Hermes UK in 2001, Managing Director in 2004 and Chief Executive Officer in 2009. During her time at Hermes UK, she oversaw the business develop from an internal logistic arm of Freemans and Grattan to become the second largest delivery company in the UK. Under Carole’s leadership Hermes regularly achieved growth rates in excess of 15% per annum (ahead of the industry) and delivered parcels on behalf of 80% of the UK’s top 100 retailers and e-tailers. In 2015 Carole was presented with the People-focused CEO of the Year Award at the HR Distinction Awards, and the Leader of the Year Award at Women in Logistics UK.
Hermes provides international logistics services to the retail industry. Headquartered in Hamburg, it is a wholly-owned subsidiary of the Otto Group. The company is a leading specialist for retail-related services and partners numerous distance sellers in Germany and abroad. The range of services provided by the Hermes companies embraces the full length of the supply chain: sourcing, quality assurance, transport, fulfilment, home deliveries, 2-man handling and global e-commerce services. In 2016, the Hermes Group grew consolidated revenue to 2.640 billion euros and increased the number of employees to nearly 13.000. Hermes operates worldwide and has established six national parcel services in the most important European e-commerce markets.