Digital tachograph hardware support process

If you encounter a problem with your digital tachograph downloading equipment then follow these steps:

  • call the FTA support line on 08700 11 57 15 to report the problem
  • if your equipment is within its manufacturer warranty period, or is covered by a hardware support plan, FTA will arrange for your equipment to be swapped out at no charge
  • if your equipment is outside its warranty period, in many cases you will need to purchase a replacement item. To order call FTA's Shop on 08717 11 11

Digitac support helpline

If your problem isn't solved by one of the above, then please contact the Digitac support helpline on 08700 11 57 15 for more assistance.

Need more information?

If you are an FTA member and have a query regarding this topic, or need more information, contact our Member Advice Centre

Member Advice Centre