FAQs

1) Forgotten Password

If you've forgotten your password or would like to request a new one, please follow the steps on our Site Help page.


2) Can I still access my Gateway self service reports?

Yes! In fact we've made it really easy to access your Self Service Reports on Gateway from Vision. Your account works seamlessly across our two applications so there is no need to sign in again.

On the nav bar at the top of Vision, just click on your email address and from the drop down there will be a link to Gateway self service reports.

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Which web browsers work with Vision?

Internet Explorer 9, 10 and 11, Firefox 20 or higher, Safari 5.1 or higher and Chrome 20 or higher.

Need more information?

If you are an FTA member and have a query regarding this topic, or need more information, contact our Member Advice Centre

Member Advice Centre