Driver Agency Excellence

The scheme is a voluntary initiative which has been developed alongside driver agencies and operators, and aims to recognise, encourage and promote good practice within the sector.

Find certified driver agencies, recommend agencies or if you are a driver agency, get involved today...

What is Driver Agency Excellence?

Driver Agency Excellence is a voluntary initiative which has been developed alongside operators and driver agencies. It aims to recognise, encourage and promote best practice within the sector. Driver Agency Excellence is managed by FTA and steered by a Governance Group, made up of specialist driver agencies.

To support agencies, FTA has developed a standardised knowledge-check assessment for drivers and a course for agency staff, to ensure that the office team putting drivers on assignment are also kept up to date with transport legislation.

Within the recently launched DVSA Earned Recognition scheme, there is a requirement for operators who use driver agencies, to not only have a formal contract, but also audit their agencies. Driver Agency Excellence satisfies that requirement and is referenced within the DVSA standard.

  • Understand the importance of the operator’s licence and how to help your client stay compliant
  • Understand the requirements of transport legislation
  • Appreciate the necessity of terms andconditions in your business
  • Understand the responsibilities for reporting accidents and incidents

The vital and temporary requirement for an agency driver means compliance risk can be introduced into a transport operation. The Driver Agency Excellence scheme is a way for operators to mitigate the risk within their supply chain.

Benefits for Operators

Assists in demonstrating ‘due diligence’ for the DVSA Earned Recognition scheme

Free to specify the scheme - include in your approved supplier requirements or tender process

Raising the standard of the driver agencies within your supply chain

Mitigates risk by auditing your agency against core business standards, driver recruitment standards, driver management standards

Benefits for Driver Agencies

Access to FTA compliance guides and template documents

Confidence that your systems are being adhered to by your staff

Demonstrates to employees and customers that they are an exemplar agency

Discounted price for FTA Certificate in Driver Recruitment training

Listed on FTA Driver Agency Excellence website

Regular auditing to provide continual review and improvement

Standardised FTA assessment to confirm a drivers’ knowledge before assignment

Use of Driver Agency Excellence logo

What does the audit cover?

Core business standards

  • Employment Agencies Act 1973
  • Insurance
  • Sub-contracting
  • Policies
  • Operational Staff Training
  • Quality Monitoring Systems
  • Drug and Alcohol Policy

Driver management standards

  • Working Time legislation
  • Drivers’ hours and tachograph rules
  • Return of records
  • Periodic competency checks
  • Periodic assessment of drivers’ knowledge

Driver recruitment standards

  • Driver recruitment checks
  • Initial competency checks
  • Specialist equipment and loads
  • Initial assessment of drivers’ knowledge
  • Driver assignment
  • Health and safety
  • Agency Worker Regulations 2011

How to get involved...

Recommend an agency

If you are a customer of one or multiple driver agencies then you can recommend your agency for certification.

Recommend your agency

Find out what the certification involves

Once you apply for the scheme you will be taken through a six-step certification process.

Six step certification process

Find a certified agency

Take a look at our Online List of Certified Agencies

View certified agencies

Advice on Agency Drivers

View our Advice on Agency Drivers

Compliance and Advice

What others say

This industry is not about getting someone behind the wheel, it’s about knowing the legislation and practices that make a good agency. The FTA’s Driver Agency Scheme will give clients the assurance that the consultants really understand the legislation involved with driving their vehicles.

Julian Thompson

Managing Director

24-7 Staffing Ltd

Further information

For more information about the scheme please call 03717 11 22 22 or see our Driver Agency Scheme brochure

To join the scheme, please complete and return the application form by fax to 01892 552360 or post to Driver Agency Scheme, Freight Transport Association, Hermes House, St John’s Road, Tunbridge Wells, Kent, TN4 9UZ

Driver Agency Scheme Brochure