Penalty Charge Notice Administration Service

With a dedicated and experienced administrator dealing with your PCNs, benefit from peace of mind, cost savings and 24 hour visibility of your account...

What is this service?

To meet the requirements of some industry accreditation schemes, you are required to record, investigate and take action against all transport-related infringements. Penalty Charge Notices are included in these procedures.

FTA's PCN Administration Service can take control and reduce fines for your operation: we will monitor, administer and challenge the PCNs issued to your company. Significant patterns that arise will be highlighted through our easy-to-use online reporting.


Identifying PCN hotspots

By recognising 'hotspots' through regular reporting, FTA's PCN experts will liaise with you to work out ways to reduce your PCNs which may mean rescheduling deliveries, training drivers or working with the authority in question to overcome the challenges that lead to PCNs being issued.


Document and record PCNs

Reports and trends relating to 'hotspots' are available through our software and will provide you with information on:

  • drivers with high numbers of PCNs
  • the authorities issuing the most PCNs
  • the most common PCN codes
  • which PCNs have been appealed, cancelled or rejected
  • trends in PCN volume, cost savings and amount spent

FTA's Shop also produces a Penalty Charge Notice pad for your drivers to document and record any PCNs.


Case Studies

Penalty Charge Notice Case Study


What are the benefits?


  • Saves time and frees up staff to do other duties
  • Peace of mind that PCNs are professionally monitored and controlled
  • A dedicated experienced administrator dealing with your PCNs


  • Any driver training requirements
  • PCN ‘hotspots’ in order to avoid these areas
  • Significant patterns arising from PCN issues, leading to possible rescheduling of deliveries
  • 24-hour visibility of your account

Find out more

View our Compliance and Advice section for more information on Penalty Charge Notices and FTA's Vision service

For more information about this service, please complete take a look at our PCN Administration Service Brochure or contact us via our online enquiry form or by phone on 03717 11 22 22*

*Calls may be recorded for training purposes

Compliance and Advice