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Effective Incoterms®

Incoterms® comprise some of the most widely used, but most misunderstood, aspects within international trade; they can impact on a number of areas of a company’s operations, including sales, accounts, shipping, operations, compliance and customer service. 

If used correctly, they can avoid uncertainty, minimise delay and facilitate smooth operations, transport and payment. Agreeing to use a term without understanding the full implications for your business can result in unexpected costs, obligations and delays. 

This half day course is intended to provide a comprehensive overview of the purposes, meaning and correct use of Incoterms® 2010, enabling staff in all departments, and at all levels, to use Incoterms® effectively and with confidence.





Member price - £199 + VAT*

Non-member price - £245 + VAT

*Please note that only Associate, Full and Business Members are eligible for this preferential rate.

To book your place:


Learning outcomes

  • Understand the functions and significance of Incoterms® 2010

  • Understand the features, obligations and responsibilities for each of the 11 terms within Incoterms® 2010

  • Choose the most suitable Incoterm® for any transaction

  • Avoid pitfalls and problems from use of unsuitable terms

  • Understand when and how to Use Incoterms® 2010 effectively


Who should attend

This course is most suitable for new exporters or people working in export but have never had official training.

The departments within a business that this course would apply to are:

  • Customer Services

  • Export Administration

  • Shipping

  • Export Sales Administration

  • Export Sales Management

  • Import Administration

  • Logistics

  • Distribution

  • Legal


The Presenter - Jeff Lewis MBA BSc MIEx

Jeff has worked at all levels of business across a wide range of industries within the UK and International Sales arena. Since 2009, Jeff has worked as an Independent Export Adviser, and as an Approved International Trainer for the Institute of Export & International Trade, Chambers of Commerce, plus other independent training organisations delivering public and in-house courses on all aspects of international trade. Read more